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GENERAL TERMS

Complaint handling process

When a dispute arises (after a room is booked by a guest), the guest can file a complaint directly to us via the hotel’s hotline.

The guest’s complaint will then be received and transferred to the department in charge within 24 hours. The complaint will be resolved as soon as possible.

Policy on changing rooms, check-in and check-out dates

In case a guest wants to change his/her room or check-out date, please contact our reservation department for assistance.

Cancellation policies

Cancellation policies may vary depending on hotels, rates and time. Below is the basic policy on room cancellation, applicable when there is no cancellation policy mentioned in the reservation letter or on the online booking page.

Refund policy

If the guest has made a deposit and full payment for the room reserved, but due to unexpected events, the guest cancels his/her trip, we will consider refunding options for the guest. The refund will depend on specific policy of each booking. Such a refund will be communicated by our staff to the guest via email.

*Note:

We reserve the right to change the conditions and cancel policies at any time without prior notice. We are not responsible for compensation for any indirect, incidental or consequential damages arising from changing dates, room type, etc. or in case of force majeure (natural disasters, wars, etc.).

FUSION SUITES DA NANG

An Cu 5 Residential, Vo Nguyen Giap Street, Man Thai Ward, Son Tra District, Da Nang City, Vietnam
T. +84 236 3919 777   
E. reservations.fsdn@fusionhotelgroup.com

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